Clients Charter | UNIVERSITY AGRICULTURE PARK
» ABOUT US » Corporate Information » Clients Charter

Clients Charter

 

CHARTER (SCOPE OF SUPPORT AND OPERATIONAL SUPPORT SERVICES)

1. TPU will provide support for teaching and research in the field of agriculture with service evaluation achievement scale no less than 4 out of 5.

2. TPU will provide services (decoration, Bukit Expo and Activities Horse Riding) achievement of customer satisfaction scale of not less than 4 out of 5.

3. TPU will ensure the quality of agricultural products sold are to meet customer needs and environment Sales Center in a comfortable and clean with service evaluation achievement scale no less than 4 out of 5.

4. TPU will provide instructional support farm practices with teachers and student ratio of 1:12.

5. TPU will give 100% support research in the field of agriculture as was agreed upon.

 

CUSTOMER CHARTER ACHIEVEMENT REPORT (SCOPE OF SUPPORT AND OPERATIONAL SUPPORT SERVICES)

YEAR : 2016

PROCESS SUPPORT / OPERATIONS SUPPORT SERVICES

NO.

CUSTOMER CHARTER

ACHIEVEMENT JAN-DEC 2016

1.

TPU will provide support for teaching and research in the field of agriculture with service evaluation achievement scale no less than 4 out of 5 stars.

 Teaching : 4.67

 Research : 4.55

2.

TPU will provide services (decoration, Bukit Expo and Activities Horse Riding) achievement of customer satisfaction scale of not less than 4 out of 5 stars.

 Decoration :4.71

 Bukit Ekspo : 4.11

 Riding : 4.68

3.

TPU will ensure the quality of agricultural products sold are to meet customer needs and environment Sales Center in a comfortable and clean with service evaluation achievement scale no less than 4 out of 5 stars.

 

  ACHIEVE

4.

TPU will provide instructional support farm practices with teachers and student ratio of 1:12.

 ACHIEVE

 100%

5.

TPU will give 100% support research in the field of agriculture as was agreed upon.

 ACHIEVE

 100%

 

Clients Charter Of TPU - Year 2015

 

Updated:: 07/08/2017 [aifah]

MEDIA SHARING

UNIVERSITY AGRICULTURE PARK
Universiti Putra Malaysia
43400 UPM Serdang
Selangor Darul Ehsan
+603 8946 7288
+603 8942 4076
C1511314887